If your devices can see your Wi-Fi network but can no longer connect to it:
- Verify that the Wi-Fi password hasn’t been changed via the CommandIQ App
- Use “Forget this network” or equivalent option for your device. This should require you to re-enter the Wi-Fi password
- Try restarting your device. For some TVs and Roku/Firesticks, unplugging the power cord and plugging it back in may be required
- Power cycle the Router (larger, gray device) by unplugging the power cable, waiting 5 second, then plugging the power cable back in
Should none of these help resolve your issue, please call our 24 hours, 7 days available Helpdesk at (833) NESPARC ((833) 637-7272).