Your internet could be out for various reasons and some simple troubleshooting may be required to determine a specific reason as to why. Start with rebooting your Router (larger, gray device) and ONT (smaller, black device), then compare the LED lights with our Equipment Troubleshooting Guide (PDF).
Whether the reboot is successful or not, you can always call our 24-hour, 7-day available Helpdesk at (833) NESPARC ((833) 637-7272).